Angebote zu "Frontline" (11 Treffer)

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Frontline Sales Coaching
16,49 € *
ggf. zzgl. Versand

Frontline Sales Coaching ab 16.49 € als Taschenbuch: . Aus dem Bereich: Bücher, Taschenbücher, Wirtschaft & Soziales,

Anbieter: hugendubel
Stand: 27.05.2020
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PeopleWork: The Human Touch in Workplace Safety...
9,95 € *
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Workplace safety is failing. Despite better procedures now in place on the job, people are still getting hurt. The problem lies in our thinking. We must shift the focus from rules to relationships. In PeopleWork, author and safety management consultant Kevin Burns presents a people-centered system for the management of the safety program in the workplace. He lays out the practical, how-to steps that frontline supervisors and safety people can master. This promotes a relationship-based culture focused on mentoring, coaching, and inspiring teams. It is an approach that ultimately improves employee productivity and allows everyone to achieve their personal goals and the goals of their company. With PeopleWork, you can raise workplace safety to a level where it actually works. 1. Language: English. Narrator: Kevin Burns. Audio sample: http://samples.audible.de/bk/acx0/114324/bk_acx0_114324_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 27.05.2020
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Service Failure: The Real Reasons Employees Str...
9,95 € *
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. The results can be both surprising and illuminating, such as: Company culture doesn’t always support service excellence Over-emphasis on cost reduction often increases the cost of service Employees are torn between doing the right thing for the customer and following policy Poor products and services can make helping the customer nearly impossible Employees’ interests often don’t align with company goals Once core problems are identified, the audiobook offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, Service Failure helps people overcome the obstacles preventing them from doing their very best. 1. Language: English. Narrator: Walter Dixon. Audio sample: http://samples.audible.de/bk/gdan/000820/bk_gdan_000820_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 27.05.2020
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Peak Performance: How Denver’s Peak Academy Is ...
9,95 € *
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When Denver Mayor Michael Hancock took office in 2011, he inherited an $80 million budget shortfall and a government workforce that had been through multiple rounds of cuts and furloughs. Morale was low. He needed a way to drive greater efficiency, cost saving, and improved performance - and he had to do it in-house, on a shoe-string budget. Enter Peak Academy, the coaching and innovation program Mayor Hancock created to teach frontline city employees how to tackle small problems and deliver big results. In four years, Peak Academy trained 5,000 government staff in the fundamentals of lean manufacturing and other process management techniques. More than 2,000 employee-driven innovations later, the program had saved Denver an estimated $15 million. Word got out, and dozens of other governments sent their staffs to Denver or hired Peak Academy to bring the training to them. In this fun, easy-to-follow guide, Peak Academy director Brian Elms and governing staff writer J. B. Wogan deliver the basics for the rest of us, with a surprisingly frank discussion about how hard it was to get the program off the ground. Experience a thoughtful exploration of both the challenges faced and the reasons why Peak ultimately succeeded. Get a clear overview of Peak Academy training methods and tools (including yes, all those yellow stickies). See concrete examples of employee-driven innovations - many of which sound, in hindsight, like $40,000 no-brainers, until you realize there are hundreds of similar and much-needed fixes in every workplace. Peak Performance is an audiobook that will help public sector leaders replicate the Peak model. It's an audiobook for government managers to listen to and talk about with their teams. But most importantly, it's an audiobook for anyone working in government at any level - about the power of good ideas to improve the way government works. 1. Language: English. Narrator: Brian Elms. Audio sample: http://samples.audible.de/bk/acx0/104169/bk_acx0_104169_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 27.05.2020
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Coaching Knock Your Socks Off Service
17,90 CHF *
zzgl. 3,50 CHF Versand

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Anbieter: Orell Fuessli CH
Stand: 27.05.2020
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Integrative Gestalt Practice
39,90 CHF *
ggf. zzgl. Versand

Integrative Gestalt Practice (IGP) is a new approach to understanding and working with complexity and wholeness in people's lives. Amongst the many published books on the market today focusing on the need for specialization and manualization, this book introduces an alternative approach to working professionally with people. By combining basic principles from the gestalt-approach with basic elements of integral theory introduced by Ken Wilber, IGP develops a frontline framework for integrating different forms of theoretical and practical knowledge of human life-processes. This, for instance, can sustain the integration of various psychotherapeutic approaches, and - on a more general level - raise a more common capacity for perspective taking and meaningful disagreements between people. The book shows in various ways how concepts of field theory, self-regulation, contact, awareness and creative experimentation can be directly applied in working with people. The IGP model can be used in many different contexts: in therapy, organisational work, coaching and pedagogy. The book contains a rich combination of theoretical elaborations and practical exercises.

Anbieter: Orell Fuessli CH
Stand: 27.05.2020
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How To Become a Successsful Manager
5,40 CHF *
ggf. zzgl. Versand

The book details the basics of Frontline Sales Management and broadly covers all aspects of managerial skills presented by a veteran with over two decades experience in sales and sales management with topics ranging from: *Managing oneself in terms of time and priorities to setting goals *Interviewing sales personnel, importance of training *Conducting training workshops, delegation, problem-solving, managing meetings, caring for the customer... and lots more. The book will empower Sales Managers with winning strategies on various aspects of management applicable to any type of organisation, regardless of the product or service (with emphasis on on-going coaching skills and self-development the most important areas for any Sales Manager). Packed with powerful, practical insights, each chapter is written in an independent, easy-to-read manner. Bite-sized Bits on Common-sense Management is a book that no ambitious Sales Manager can afford to miss.

Anbieter: Orell Fuessli CH
Stand: 27.05.2020
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Coaching Knock Your Socks Off Service
21,99 € *
ggf. zzgl. Versand

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Anbieter: Thalia AT
Stand: 27.05.2020
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Integrative Gestalt Practice
35,00 € *
ggf. zzgl. Versand

Integrative Gestalt Practice (IGP) is a new approach to understanding and working with complexity and wholeness in people's lives. Amongst the many published books on the market today focusing on the need for specialization and manualization, this book introduces an alternative approach to working professionally with people. By combining basic principles from the gestalt-approach with basic elements of integral theory introduced by Ken Wilber, IGP develops a frontline framework for integrating different forms of theoretical and practical knowledge of human life-processes. This, for instance, can sustain the integration of various psychotherapeutic approaches, and - on a more general level - raise a more common capacity for perspective taking and meaningful disagreements between people. The book shows in various ways how concepts of field theory, self-regulation, contact, awareness and creative experimentation can be directly applied in working with people. The IGP model can be used in many different contexts: in therapy, organisational work, coaching and pedagogy. The book contains a rich combination of theoretical elaborations and practical exercises.

Anbieter: Thalia AT
Stand: 27.05.2020
Zum Angebot